If defects were not detected in our quality inspection or the damage occurred during the packing process, we offer two main solutions for our customers: a free replacement of the same product or a refund of the purchase amount.
Common quality issues with products from Chinese suppliers include peeling paint on wood, damage during transportation, uneven surfaces on upholstered furniture, and occasional inaccuracies in orders. Minor issues are usually resolved on the day of inspection, while more significant problems require repair.